AI-powered medical scribe improves documentation speed, patient engagement, and bilingual Spanish-to-English note capture

WESTBOROUGH, Mass.--(BUSINESS WIRE)--#AIDocumentation--eClinicalWorks®, one of the largest ambulatory cloud EHRs, announced that the Neurology Center of New England, the largest neurological care center in Massachusetts, is successfully utilizing Sunoh.ai, the AI-powered medical scribe, to achieve daily two to four hours of time-savings on documentation and enhance patient engagement. Integrated within the eClinicalWorks EHR, Sunoh.ai enables providers to complete notes during patient encounters, significantly improving work-life balance.

“I spend more time with patients and less time typing,” shared Dr. Maria Bartkus, neuromuscular specialist at the Neurology Center of New England. “Now there is more eye contact with patients, and I feel less stressed. I complete my notes almost entirely during the encounter. Everything discussed during the encounter is captured, including MRI findings, labs, and medications. I’m no longer bringing work home, which has changed my personal life.”

Additionally, Sunoh.ai’s multilingual capabilities provide seamless support for diverse patient populations. Without requiring manual switching, the tool can capture conversations in Spanish and automatically generate English documentation.

Dr. Bartkus added, “I speak Spanish, and I have Spanish-speaking patients, and Sunoh.ai automatically converts everything into English for my notes. I was very impressed—it recognized everything without me needing to change any settings.”

Sunoh.ai also supports complex neurological workflows by capturing detailed discussions, such as MRI reviews, lab results, and medication changes, directly within the note. The AI technology records and seamlessly transcribes patient-provider conversations, ensuring comprehensive and accurate documentation.

Previously relying on traditional dictation and manual workflows, providers at the Neurology Center of New England faced documentation challenges that required extra time outside clinical hours. With Sunoh.ai, providers now complete notes in real time, enhancing workflow efficiency and work-life balance.

The Neurology Center of New England, which manages over 2,700 patients each month and specializes in complex neurological conditions, has steadily increased the adoption of Sunoh.ai among its providers, with many using it daily as part of their clinical workflow.

“Neurology Center of New England’s success demonstrates how AI-integrated solutions can transform practice workflows,” said Girish Navani, CEO and co-founder of eClinicalWorks. “Sunoh.ai assists providers nationwide to reduce documentation burden, improve efficiency, and strengthen patient engagement, ultimately enabling better patient outcomes and a higher quality of life.”

About The Neurology Center of New England
Located in Massachusetts, The Neurology Center of New England is a comprehensive neurological care center devoted to the diagnosis, care and management of patients with neurological diseases and syndromes. The center manages patients with conditions such as Multiple Sclerosis, migraine and other headache syndromes, Parkinson’s disease, neuropathy, seizure disorders and epilepsy, dementia and memory disorders, numbness, and spasticity/dystonia. For more information, visit neurocenterne.com.

About Sunoh.ai
Sunoh.ai is the revolutionary, EHR-agnostic, AI-powered ambient listening technology. Sunoh.ai is designed to seamlessly transcribe natural language conversations between healthcare providers and patients into clinical documentation, offering a unique and immersive experience. Sunoh.ai makes clinical documentation faster and more efficient than ever before. For more information, visit www.sunoh.ai.

About eClinicalWorks
eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation, offering cloud-based solutions for Electronic Health Records and Practice Management. The company supports ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems to manage their revenue cycle, patient relationships, and Population Health initiatives. A large network of over 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for its flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. By combining innovation, leading-edge technology, and showcasing a strong commitment towards patient safety, eClinicalWorks empowers practices to grow and thrive amid the 21st-century challenges in healthcare. For more information, visit www.eclinicalworks.com, follow eClinicalWorks on LinkedIn, Facebook, and X/Twitter, or call (866) 888-6929.

eClinicalWorks
Bhakti Shah
508-330-6935
[email protected]